Shipping Policy

Razor can ship to most addresses in the United States. Note that there are some restrictions that may apply. Please check out our shipping restrictions below .

Address accuracy

Please double check your address for accuracy when ordering from Razor.com. An incorrectly entered addresses can delay or prevent shipment.

Delivery time

When you place an order with Razor.com we will estimate shipping and delivery dates based on availability and the shipping options you chose. Note that these dates are approximate and can change based on circumstances beyond our control. Once your package has been picked-up by the carrier you can obtain delivery information directly from them – see Tracking Your Package below.

Shipping costs

Shipping costs will depend on the shipping option that you choose and the weight and dimensions of the item(s) you have purchased.  If you purchase multiple items they will be shipped together.

Tracking your package

Using the tracking number provided in your order confirmation e-mail you can check the status of your delivery with the carrier. The contact information is listed below. Please see our shipping restrictions below for more information.

UPS

www.ups.com - Toll free 1-800-742-5877

U.S. Postal Service

Priority package tracking only www.usps.com

FedEx

www.fedex.com - Toll free 1-800-GO-FedEx (463-3339)

Shipping restrictions

Razor can ship to most addresses in the United States. Note that there are some restrictions that may apply. BATTERIES CAN NOT BE EXPEDITED.

P.O. boxes

Razor can not ship to a U.S. Postal Service post office box. Please provide an actual street address.

APO/FPO addresses

Razor cannot ship to APO/FPO addresses.  Razor parts can be obtained via AAFES or NEXCOM.

Commercial mail boxes

Razor cannot ship to a commercial mail box similar to a Mail Boxes Etc®. Please provide an actual street address.

Undeliverable packages

When the carrier returns these undeliverable packages to us we issue a full refund excluding shipping charges. Please allow 30 days for refund to your credit card account.

These undeliverable packages will not be reshipped. A new order must be placed for the item. Please review our Address Accuracy tips above before placing another order.

Why was my package not deliverable?

The decision to label a shipment as undeliverable is made by the carrier usually for one of the following reasons:

Incorrect address

If an address is incorrect or incomplete the package will be returned by the carrier. Please be careful when entering your address and proof read it for any mistakes before submitting your order.

Refused by recipient

If you are placing an order to send as a gift it may be refused by a recipient who is not expecting to receive a gift. You may want to let the recipient know that they should be expecting a surprise.

Return Policy

Refunds

Razor.com will process returns and refunds only for items that were purchased directly from Razor.com within the last 30 days. If you need to return an item please see our Return Guidelines below to ensure proper processing. Failure to follow these guidelines may result in a delay processing your return and affect your ability to receive a refund.

Refund Process

Once your return is received. A credit for the full purchase price (plus tax excluding outbound shipping cost) will be issued to the credit card used to purchase the item(s) you are returning. You are responsible for the cost of returning the item(s) to Razor.com unless the return is a result of our error.

Return Guidelines

You may return any new, unused items ordered from Razor.com in the last 30 calendar days. Items must be returned in the original packaging. Please allow 2 weeks from receipt of return for processing.